Volume 12, Issue 4, December 2022

1. A FRAMEWORK FOR QUALITY AND OPERATIONS MANAGEMENT PERFORMANCE DURING THE COVID-19 PANDEMIC PERIOD: A CASE OF SELECTED BUSINESSES IN PRETORIA, SOUTH AFRICA

Genevieve BAKAM FOTSO

University of Johannesburg, Johannesburg, South Africa

Nita SUKDEO

University of Johannesburg, Johannesburg, South Africa

Anup PRADHAN

University of Johannesburg, Johannesburg, South Africa

DOI: https://doi.org/10.24818/beman/2022.12.4-01

2. CUSTOMER AWARENESS LEVEL OF COFFEE PRICE FLUCTUATIONS

Catinca-Elena IONESCU

University Politehnica of Bucharest, Bucharest, Romania

Mattia MEGGIOLARO

Politecnico di Torino, Torino, Italy

DOI: https://doi.org/10.24818/beman/2022.12.4-02

3. A BUSINESS-BANKING PERSPECTIVE ON THE ROLE OF DIFFERENT CRM LEVELS IN SATISFACTION AND PRODUCT OWNERSHIP

Petrus Benjamin WIESE

University of Pretoria, Pretoria, South Africa

Yolanda JORDAAN

University of Pretoria, Pretoria, South Africa

Adré SCHREUDER

University of Pretoria, Pretoria, South Africa

DOI: https://doi.org/10.24818/beman/2022.12.4-03

4. MICROFINANCE INSTITUTIONS ACTIVITIES AND MICROENTERPRISES DEVELOPMENT IN SOUTHWEST, NIGERIA

Olajide Idowu OKUNBANJO

Lagos State University, Ojo, Nigeria

Joseph Olusola OJENIKE

Ajayi Crowther University, Oyo, Nigeria

Segun Kamoru FAKUNMOJU

Lagos State University, Ojo, Nigeria

DOI: https://doi.org/10.24818/beman/2022.12.4-04

5. THE IMPACT OF CUSTOMER SATISFACTION WITH E-COMMERCE SYSTEM

Nelsi WISNA

Telkom University, Bandung, Indonesia

Rashwhysnoe Boing KOTJOPRAYUDI

Telkom University, Bandung, Indonesia

Asti WIDAYANTI

Telkom University, Bandung, Indonesia

Renny SUKAWATI

Telkom University, Bandung, Indonesia

DOI: https://doi.org/10.24818/beman/2022.12.4-05

6. IMPACT OF HUMOROUS NARRATIVE ONLINE ADVERTISING ON ATTITUDE TOWARD ADVERTISING: THE MODERATING ROLE OF ADs INVOLVEMENT

Nindria UNTARINI

Universitas Negeri Surabaya, Surabaya, Indonesia

Anik Lestari ANDJARWATI

Universitas Negeri Surabaya, Surabaya, Indonesia

Yessy ARTANTI

Universitas Negeri Surabaya, Surabaya, Indonesia

Widyastuti WIDYASTUTI

Universitas Negeri Surabaya, Surabaya, Indonesia

Monika TIARAWATI

Universitas Negeri Surabaya, Surabaya, Indonesia

DOI: https://doi.org/10.24818/beman/2022.12.4-06

7. THE EXTENT OF WOMEN’S ACCESS TO CUSTOMARY LAND TITLES IN MBOZI DISTRICT, IN SONGWE REGION, TANZANIA

Flora HASUNGA

The Mwalimu Nyerere Memorial Academy, Dar es Salaam, Tanzania

Fauzia MOHAMED

The Open University of Tanzania, Dar es Salaam, Tanzania

Christopher AWINIA

The Open University of Tanzania, Dar es Salaam, Tanzania

DOI: https://doi.org/10.24818/beman/2022.12.4-07