1. QUALITY AND CUSTOMER SATISFACTION: RELATIONSHIPS AND DYNAMICS. A CASE STUDY
Cecilia SILVESTRI
University of Tuscia, Viterbo, Italy
Florea PÎRVU
The Bucharest University of Economic Studies, Bucharest, Romania
Alina GHEORGHE
The Bucharest University of Economic Studies, Bucharest, Romania
3. PERFORMANCE MANAGEMENT – A VIABLE OPTION IN THE CURRENT CONTEXT OF POST-CRISIS ECONOMY IN ROMANIA
Cristina VLĂSCEANU
The Bucharest University of Economic Studies, Bucharest, Romania
4. THE IMPORTANCE OF NEGOTIATION IN BUSINESS MANAGEMENT
Vasile DEAC
The Bucharest University of Economic Studies, Bucharest, Romania
Mihai VRÎNCUŢ
The Bucharest University of Economic Studies, Bucharest, Romania
Oana PĂUN
The Bucharest University of Economic Studies, Bucharest, Romania
5. VIRTUAL TEAMS – AN OPPORTUNITY IN THE CONTEXT OF GLOBALIZATION
Mihaela Daniela MOCANU
The Bucharest University of Economic Studies, Bucharest, Romania
6. ERP SYSTEMS – SOFTWARE SOLUTIONS FOR COMPANY’S MANAGEMENT
Sabina POPESCU
The Bucharest University of Economic Studies, Bucharest, Romania
Ion VOROVENCI
The Bucharest University of Economic Studies, Bucharest, Romania